Lean Management

We have a clear organizational structure across all positions, from leadership to operations managers. At the operations level, we create structure according to the services that we are providing on a customer-by-customer basis. This gives you the advantage of having a dependable structure with customized arrangements that fit your specific logistics requirements.

Each of our employees has an exact understanding of his or her responsibilities. Job functions are clearly regulated and documented with transparency. This way you deal with the right contact person with the right skills in the right position.

In accordance with the motto “You can’t improve what you haven’t measured,” we direct our activities on the basis of meaningful and easily understood key performance indicators (KPIs). We use KPIs that show the quality and productivity of our business processes.

However, a number alone is not enough. In connection with continual improvement processes and shop floor management, we analyze each result and work on eliminating potential sources of error. We visualize the current status of the KPIs so that they can be seen by all employees. In this way, we make it possible for each employee to have a clear view of the performance of his or her team.

The various quality KPIs that we work with give a clear answer to the question of how well your requirements are being fulfilled.

Our employees are the living embodiment of the Rudolph Logistics System. They are the ones who advance the ongoing improvement process and continually improve the services that we provide. 

Personnel development is very important to us. We strive to give our employees all of the skills they need to do their jobs with excellence. Training programs and workshops as well as onboarding programs for new employees are designed to provide these skills. We document these measures using a qualification matrix. Combined with a healthy amount of personal initiative that we expect from employees, this yields a system where stable, successful processes and innovative ideas can flourish. For you, that means being sure that your processes are in the best hands.

We are convinced that each and every process can always be improved. This basic idea motivates our employees to always be thinking about possible improvements in daily activities, including applying lean management to warehouse operations.

All processes are transparently and uniformly documented. Each process step is clearly assigned to a process owner. The process owner is responsible for managing and tracking the specified productivity and quality KPIs.

For process optimization, we use highly practical and pragmatic methods and tools – always with the intention of undertaking improvements methodically and in a structured manner. For you, that means clear information about what we want to accomplish for you.